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The fastest place to get help!Frequently Asked Questions about Warranty
How long is the warranty on my product?
The warranty period varies by product. Check the product specifications for the warranty.
How do I submit my warranty claim?
To submit your warranty claim, please follow these steps:
1. Check the warranty conditions: Make sure that your product is within the warranty period and that you meet the warranty conditions.
2. Contact us: Send an email to our customer service or use the contact form on the website.
3. Provide the required information: Be sure to include your order number, a description of the problem, and any photos or videos of the defect.
4. Follow the instructions of the customer service: Our customer service will guide you further in the process and inform you about the next steps.
By following these steps you can submit your warranty claim quickly and efficiently.
How is my warranty claim handled?
Your warranty claim will be handled as follows:
1. Registration: Register your warranty request via our customer service with all necessary information, such as your order number, a description of the problem, and any photos or videos of the defect.
2. Assessment: Our customer service will assess your request and check whether the problem falls under the warranty conditions.
3. Feedback: You will receive feedback from our customer service with further instructions. This may include sending the product for inspection or repair.
4. Repair or replacement: Depending on the assessment, you will receive a replacement product or a refund.
5. Completion: After the replacement, you will receive a confirmation and the product will be returned to you.
Where can I find my warranty certificate?
The invoice or proof of purchase you received with your order serves as proof of warranty.
If you are unable to locate your warranty card, please contact our customer service for assistance.
Which parts of the trampoline are covered by the warranty?
The trampoline parts that are covered by the warranty may vary depending on the specific product and manufacturer. In general, the following parts are often covered by the warranty:
1. Frame: The metal frame of the trampoline, including the legs and tubes.
2. Jumping mat: The jumping mat you jump on.
3. Springs: The springs that support the jumping mat.
4. Protective edge: The protective edge that covers the springs and frame.
5. Safety net: The net that is attached around the trampoline for extra safety.
6. Accessories: Any accessories supplied, such as ladders or anchors.
For specific information about which parts of your trampoline are covered by the warranty, please refer to the product specifications or the manufacturer's warranty conditions.
Are shipping costs reimbursed in the event of a warranty claim?
In case of a warranty claim, we will reimburse the shipping costs if the defect or problem falls under the warranty conditions. Please contact our customer service to register your warranty claim and receive further instructions on the shipping procedure and reimbursement of the shipping costs.
Is wear and tear from normal use covered by the warranty?
Wear and tear from normal use is generally not covered under warranty. Warranties typically cover defects and issues resulting from material or manufacturing defects. For specific details on what is and is not covered under warranty, please contact our customer service department.