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  • COMPANY DETAILS :

    Trampolineworld (part of Wavecommerce)
    Early 29, 1964 KP Heemskerk


CUSTOMER SERVICE :

7 days a week from 09:00 - 17:00


Frequently Asked Questions

Find an answer to the most frequently asked questions

Trial jumping

Can I try out the trampolines in advance?

At the moment we do not offer a show ground, but we guarantee high quality and safety of our trampolines.

Delivery and installation

What are the delivery times?

If the product is in stock, we will ship it within 1-2 business days after ordering. If the product is not in stock, the delivery time is stated with the product.

How can I change an order?

For changes to your order, it is best to contact us directly.

What should I do if my trampoline was delivered damaged?

Read what the steps are to report a damaged product and how we will resolve this for you.

Warranty and service

What are the warranty conditions?

We offer extended warranty on our trampolines. For details, see the warranty conditions on our site.

What if there is a defect in my trampoline?

If you have any problems, please contact us immediately so that we can provide an appropriate solution.

Returns

What if I am not satisfied with my purchase?

We strive for 100% satisfaction. Contact us to discuss a return or complaint.

Product information

How do I choose the right size trampoline?

The choice depends on the available space and the user's wishes. Consider larger sizes for long-lasting enjoyment.

What trampoline sizes are available?

We offer different sizes and shapes of trampolines, which you can view on our product page .

Is a trampoline with a safety net recommended?

Yes, for extra safety we always recommend a trampoline with a safety net, especially if children are playing on it.

Safety

How do I make sure my trampoline is safe?

It is important to follow the assembly instructions carefully and regularly check the trampoline for wear and tear.

Maintenance

How do I maintain my trampoline?

Keep the trampoline clean and check regularly if parts need to be replaced to ensure safety.

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