Returns within 14 days
- Easy return process
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The fastest place to get help!Frequently Asked Questions about Returns
How many days' reflection period do I have?
You have 14 days to return a product. Make sure it is in 100% new condition and contact us.
What are the return conditions?
You have 14 days to return a product. Make sure the product is in 100% new condition and contact us.
The return conditions are:
- The product must be in 100% new condition.
- The return shipment is at the expense and risk of the sender. Make sure the package is properly packed and sufficiently stamped.
- Please contact us for the return procedure.
- In case of an incorrect or defective product, the return costs are not at your own expense.
- Within a few days of receipt of the return shipment, you will receive a new product or the purchase amount will be refunded within 14 days.
How do I return a product?
To return a product, follow these steps:
- Make sure the product is in 100% new condition.
- Please contact us to start the return procedure.
- Make sure the package is properly packaged and sufficiently stamped.
- Send the package to us. The return shipment is at the expense and risk of the sender.
- Within a few days of receipt of the return shipment, you will receive a new product or the purchase amount will be refunded within 14 days.
In case of an incorrect or defective product, the return costs are of course not at your own expense.
Who is responsible for the return costs?
The return shipment is at the expense and risk of the sender, unless otherwise agreed.
When will I receive my refund?
The purchase amount will be refunded within 14 days of receipt of your return shipment.
How do I track my return?
You can track your return via the track & trace code you received from the shipping company. Make sure to keep the shipping confirmation to be able to check the status of your package. Contact us if you have any further questions about your return.
I received an item that I did not order, what now?
If you have received an item that you did not order, please contact us. We will send you the correct product as soon as possible and arrange for the return of the incorrect item at no extra cost to you.
I threw away the original packaging, how should I pack my return shipment?
If you have thrown away the original packaging, you can return the product in another sturdy box or packaging. Make sure the product is well protected during transport to prevent damage. Use sufficient padding material to keep the product in place. Pack the package carefully and make sure it is properly sealed before returning it. If you have any questions about the return procedure, please contact us.